Service

Our Service

Quality Control & OEM Solutions

Our R&D is led by a former aircraft design engineer. We apply aviation-grade stability algorithms to every mower. Before it reaches you, every VORAN unit must pass a 100-hour continuous vibration and slope-stability stress test. For OEM partners, we don’t just change a logo; we offer structural re-engineering to meet your specific regional safety standards.

Digital Knowledge & Resource Center

Access our comprehensive digital library anytime, anywhere. From high-definition operator tutorials to RTK system calibration guides and multi-language manuals, we ensure your team becomes experts in VORAN technology in no time.

VORAN Global Warranty & Technical Care

12-Month Comprehensive Warranty Every VORAN machine is covered by a 12-month professional warranty starting from the first day of operation. We stand behind our engineering so you can work with total confidence. Express Parts Replacement Minimize downtime with our expedited support. During the warranty period, any damaged parts are replaced and dispatched via international premium express (DHL/FedEx/UPS) to ensure your machine returns to work immediately. 24/7 Remote Diagnostics Expertise is just a call away. Our technical team provides 24/7 real-time assistance via online chat and phone, offering rapid response and professional troubleshooting whenever challenges arise. Lifetime Technical Support A VORAN partnership lasts forever. We provide free, lifetime technical support and troubleshooting for all our clients, ensuring your equipment stays at peak performance throughout its entire service life.

Global Partnership & Distribution

We treat our distributors as extension of our factory. VORAN provides: 1. Prioritized Production Slots to ensure your inventory never runs dry. 2. Factory-Direct Technical Training for your local mechanics. 3. Marketing Material Kits (HD videos & raw field-test data) to help you close sales faster. We don’t just sell you machines; we help you dominate your local market.
FREQUENTLY ASKED QUESTIONS

Faq’s

  • What types of terrain can VORAN mowers handle?

    Our machines are designed for the toughest environments. From standard lawns and orchards to steep highway embankments and thick brush, VORAN mowers provide stable performance on slopes up to 45-50-60 degrees thanks to our low-gravity track design.

  • How does the remote control system benefit my work?

    Safety and efficiency are our priorities. Our professional-grade remote system allows operators to manage the machine from a distance (up to 500m line-of-sight), keeping you away from dangerous slopes, noise, dust, and potential hazards like snakes or insects.

  • What makes VORAN’s cutting system superior?

    We use high-strength, wear-resistant alloy blades and high-torque motors. Our systems are engineered for "mulching"—shredding grass into fine clippings that return nutrients to the soil, eliminating the need for manual grass collection.

  • Do VORAN engines comply with local emission regulations?

    Yes. We prioritize global market access. Our gasoline engines are available in configurations that meet Euro 5 (Europe) and EPA (North America) standards, ensuring high fuel efficiency and legal compliance for professional use.

  • Does VORAN offer hybrid power options?

    Yes, many models in our lineup feature a hybrid power system. The gasoline engine powers the cutting blades while an on-board generator charges the battery to drive the motors, maximizing runtime and fuel economy.

  • Are you a manufacturer or a trading company?

    VORAN is a direct manufacturer with a massive production scale. Our facility features 80% automation and 20+ robotic welding units. With an annual shipment of 100,000+ units, we control every step of the process—from raw materials to final QC.

  • How do you ensure the quality of each machine?

    Every VORAN mower undergoes a rigorous multi-point inspection before leaving the factory, including slope stability tests, remote signal stress tests, and engine performance analysis under load.

  • Can I order spare parts easily?

    Absolutely. We use a modular design for all machines. We maintain a comprehensive inventory of wear parts (blades, belts, tracks) and core components, ready for rapid global shipping to keep your equipment running.

  • Do you support OEM/ODM or bulk customization?

    Yes. With a monthly capacity of 10,000+ units, we are well-equipped to handle high-volume orders and custom branding requirements for global distributors. Our R&D team can assist in modifying specifications to suit your specific market needs.

OUR FACILITIES

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